Improvement Programs

At Boon Consulting we are committed to continuous improvement in both the services we offer, and the way we operate as a business. We do this because we believe that engaging with us should be as simple as possible without sacrificing quality.

This is why we regularly review our internal processes looking for ways to increase efficiency and keep participant choice and control front and centre. This can be a difficult balance to achieve, and this is why we regularly look at how we do things to make sure we are keeping that balance right. 

We encourage all our clients to provide feedback on our services. Whether it is positive or negative, we want to hear how our clients feel we are doing. If you feel that there is room for improvement, we welcome the opportunity to fine tune our services, and compliments are also welcome! 

Below are links to some of our recent improvement programs and the outcomes of those programs. If you have any suggestions on improvement reviews we can do next, feel free to reach out. Our contact details can be found here.

Improvement Programs that we have on our list, but are yet to be completed, or in some cases scheduled, are: 

• Updating and publishing our policies, including Incident and Complaints Management, Digital Security, Risk Management and Fraud Prevention.
• Reviewing our suite of document templates and spreadsheets and making them available for download
• Reviewing our information management processes

If there is anything you would like to see us improve or review, please let us know here.