How does Boon manage their service quality and improvements?
All quality improvement decisions are made based on feedback sought from clients and their carers. We encourage you to provide feedback regularly so that we can adjust the way we provide our service to suit your individual needs. The team will always communicate with you about any changes prior to implementing them, so you are able to prepare for those changes and have an opportunity to raise any concerns in advance.
Lindsay strives to tailor her services to your unique needs and preferences. All decisions regarding the service and support provided is made in conjunction with you and your carers input during meetings and planning appointments. Meetings by video or phone calls can be arranged as regularly as you would like.
Monthly or quarterly check-ins are encouraged, with discussions regarding the use and planning of the supports within your budget, the support you are receiving, and what changes may need to be made to ensure the best outcome for you. Lindsay is conscious that you may require a unique approach and will actively design her support around your individual needs.
