How are we doing?

If you or the person you care for believes the we have has made a mistake, have treated you badly or unfairly, have made a wrong decision or can do something better or differently and wishes to give us feedback or make a complaint, you can contact us by phone, email, or talk to us in person.

If you are not satisfied with our response, or do not want to talk to us, you can contact the National Disability Insurance Agency by calling 1800 800 110, visiting one of their offices in person, or visiting www.ndis.gov.aufor further information. 

If the you feel that we have breached the NDIS Code of Conduct or acted in a fraudulent manner, you can contact the NDIS Quality and Safeguards Commission by visiting their website www.ndiscommission.gov.au, sending an email to feedback@ndiscommission.gov.au, or calling 1800 035 544.

Additionally, if the you feel that you require a further escalation point, you can contact the ACT Office of Human Services Registrar on (02) 6207 5474, by email at quality@act.gov.auor visit their website at www.communityservices.act.gov.au/quality-complaints-and-regulation.

To submit feedback on the support you receive from Boon, you can complete our online form, and you can remain anonymous if you'd like.